Privacy Policy
boller.store ("the Store", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make purchases, or interact with our services. By accessing or using our website and services, you consent to the collection and use of your personal data as described here. Questions: info@boller.store.
Information we collect
Directly from you: when you place an order, register an account, subscribe to our newsletter, contact us, or leave a review — name, email, address, payment details, preferences, and anything else you choose to share.
Automatically: browser type/version, OS and device, pages visited, time on site, and clickstream data, via cookies and similar technologies (see our Cookie Policy).
From third parties: payment processors (PayPal, Stripe), analytics (Google Analytics, Facebook Pixel), and marketing partners — which we may combine with what you give us directly.
How we use your information
- To process orders and deliver products
- To provide customer support and respond to inquiries
- To send order updates, invoices, and related communications
- To send marketing (if you've opted in)
- To improve our website and services, and personalize your experience
- To comply with legal obligations (fraud prevention, tax)
Sharing your information
We do not sell, trade, or rent your personal information. We share it only with: service providers (payment processing, delivery, IT, analytics, marketing — e.g. Stripe, PayPal, Royal Mail, Google Ads), when required by law, or as part of a business transfer (merger/acquisition). All third parties are required to respect data protection law.
Marketing
We only send marketing emails with your consent or if you've previously purchased from us. Unsubscribe any time via the link in our emails or by contacting info@boller.store. Opting out of marketing doesn't affect transactional emails (order confirmations, delivery updates).
Security & retention
We use reasonable physical, technical, and administrative measures to protect your data, though no transmission over the internet can be guaranteed 100% secure. We retain data only as long as necessary for the purposes collected, or longer where required by law (e.g. tax).
Your rights
Under applicable data protection law you can request access to, correction of, or erasure of your data, object to or request restriction of processing, and request data portability. Contact info@boller.store to exercise any of these.
International transfers
We do not transfer your data outside the EEA unless necessary to fulfil a contract or legal obligation, and always with adequate safeguards in place. We do not collect sensitive personal data (race, religion, health, sexual orientation, etc).
Changes
We may update this policy from time to time; changes are posted on this page. If you're unhappy with how we handle your data, you can lodge a complaint with the ICO, the UK supervisory authority for data protection.